If all people would immediately reward them with a positive review after backpedaling, then their learned lesson would be “just try it out, worst case we can backpedal”.
By leaving up a negative review, they might realize that they should not even try it if they want to keep the goodwill.
I will leave my negative review standing, although I also have other points of criticism.
If all people would immediately reward them with a positive review after backpedaling, then their learned lesson would be “just try it out, worst case we can backpedal”.
By leaving up a negative review, they might realize that they should not even try it if they want to keep the goodwill.
They are always going to have this mindset, companies will never “learn it”, they will always try to push anti-consumer bullshit onto consumers if they think it benefits them and if they think they can get away with it.
They don’t care about goodwill, they care about numbers. It’s a business.
I will leave my negative review standing, although I also have other points of criticism.
And that’s perfectly fine, people can leave whatever review they want to leave. But I think for the people who specifically changed their review or left a negative review specifically to protest this specific issue, it makes sense that they change it back to an actual review of the game to signal that their actions have an impact.
if they think it benefits them and if they think they can get away with it.
Thats exactly my point. If everybody just “forgives” them right away, then they got away with trying. Then they have no reason not to try a different approach later.
What would be needed for this cycle to stop is to actually show them that it does not benefit them and they have a lasting negative effect on their business just for trying.
And in a mid-budget game like this, player goodwill is a part of the numbers. This is not (yet?) a big brand like CoD or something that people will buy and support no matter what. They have to keep their community together or they do not have a business.
(That does not mean that people cannot review however they want of course, I am just putting my thoughts out there.)
I disagree.
If all people would immediately reward them with a positive review after backpedaling, then their learned lesson would be “just try it out, worst case we can backpedal”. By leaving up a negative review, they might realize that they should not even try it if they want to keep the goodwill.
I will leave my negative review standing, although I also have other points of criticism.
They are always going to have this mindset, companies will never “learn it”, they will always try to push anti-consumer bullshit onto consumers if they think it benefits them and if they think they can get away with it.
They don’t care about goodwill, they care about numbers. It’s a business.
And that’s perfectly fine, people can leave whatever review they want to leave. But I think for the people who specifically changed their review or left a negative review specifically to protest this specific issue, it makes sense that they change it back to an actual review of the game to signal that their actions have an impact.
Thats exactly my point. If everybody just “forgives” them right away, then they got away with trying. Then they have no reason not to try a different approach later. What would be needed for this cycle to stop is to actually show them that it does not benefit them and they have a lasting negative effect on their business just for trying.
And in a mid-budget game like this, player goodwill is a part of the numbers. This is not (yet?) a big brand like CoD or something that people will buy and support no matter what. They have to keep their community together or they do not have a business.
(That does not mean that people cannot review however they want of course, I am just putting my thoughts out there.)