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🕯️Known Issues - Update 34.5🕯️
[Update August 28]
We are aware that some players are currently experiencing issues with Daily Quests:
- Daily Quests may take a long time to be claimed, or cannot be claimed at all.
- The Daily Quest spirits in Aviary Village may not appear.
- The Daily Quest button may not appear.
Our team is currently investigating and working on a fix. We appreciate your patience and apologize for any inconvenience this may cause.
🕯️ Known Issues - Update 34.5 🕯️
[August 25, 2026] We are aware of the following bugs and issues with this Update.
🔹 [Dear Van Gogh] Wearing the Starry Mantle doesn’t remove the Spirit form when playing Quest 1, 2 and 5. 🔹 [Dear Van Gogh] Players have capes during Quest 3 even without wearing the Starry Mantle 🔹 [Dear Van Gogh] The Easel prop’s canvas appears blank when placed during Shared Space creation. 🔹 [Presence] A player is occasionally not visible to others in the Presence system, even with Presence enabled. 🔹 [Presence] Framerate drops when many players gather around ember zones. 🔹 [Hall of Creativity] Starting a video in the Hall of Creativity stops a Two Embers screening already in progress. Leaving and returning resets it. 🔹 [Shared Creations] When viewing Shared Creations, using the scroll function may sometimes cause Shared Creations in the area to disappear for the user. Reloading the level may solve this issue. 🔹 [PlayStation] There are currently some IAPs visible on the PlayStation storefront page which should only be available in-game. In order to avoid issues with your purchases, please go through Sky’s in-game Shop menus. For items like the Summer Camping Event’s Feathery Lash Mask, players may need to wait until the event begins and the item becomes available. If you already tried to make a purchase, please reach out to Player Support if you have not received your items within 72 hours of the event’s start. Thank you!
We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.
[Update July 17]
<:TGCCheck:597899975548076052> The server issues mentioned above were resolved this morning. Thank you for your reports!
🔹 [Van Gogh IAP] The special teleport function on the Starry Night neck item is scheduled to release in patch 34.5, before August 31st. As long as you’ve progressed enough to visit the town of Arles during Dear Van Gogh, the item will let you revisit it any time! 🔹 [Van Gogh] Sometimes spirits from the Anniversary parade block the Quest Giver painting. 🔹 Image quality settings are not always working, which can cause devices to run hot 🔹 [Audio] Some players are experiencing distorted sound effects and/or incorrect pitch for instruments 🔹 Some players are reporting that their closet or emote menus are displaying as two columns instead of three 🔹 Some players are experiencing crashes when visiting the TGC Office area
Thank you for your patience while our team investigates your reports. We will be sending out a “Thank You” gift to all players via inbox for bearing with us while we work to resolve these issues.
[Update July 17]
🔹 We’re aware that the servers are currently experiencing delays. It may take some time for the Dear Van Gogh quest or daily quests to appear. Our team is already working to resolve the issue.
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[Update June 11]
🔹We are working on a fix for an issue that causes audio settings to revert to default when logging in
🔹Some players are experiencing issues when trying to collect rewards from the Season of Carnival Spirits’ friendship trees. If you encounter this issue, please try restarting your Sky app and then collecting the rewards again.
🔹[PC/Android] Some users have reported graphical issues when looking at water surfaces in Sky
[Update June 2, 2026]
🔹 We are currently investigating reports from a small number of players who see a blank screen when opening the Friend Constellation.
🔹 We are also investigating reports that Sky may crash on some mobile devices when entering Aviary Village from the old Home after the 0.33.5 update.
[Update May 28] 🔹 Chat text does not always appear for some players. We are currently investigating this issue.
🕯️ Known Issues Update 33.5 🕯️
🔹 [Carnival/Aviary] After completing the final season quest, players may notice that the spirits near the Cafe are sometimes a bit jittery.
🔹 [Carnival] During the final season quest, the return shrine may not work properly.
🔹 [Color] Players may need to press the forge button multiple times when collecting Event Tickets.
🔹 [Color] Chibis sometimes have to try a few times in order to reach the rainbow when using the geyser
🔹 The level 2 version of the Cradle Carry friendship emote is temporarily disabled while we work on a fix in an upcoming patch. The level 1 version of the emote is still available for use.
1·4 个月前🕯️ Known Issue Update 🕯️
🔷 [Treasure Guide] Some Event Currency purchases may incorrectly display the regular candle icon on the confirmation screen when unlocking certain blessings or props. However, the correct Event Currency amount will still be deducted.
This is a display issue only and does not affect the actual currency used for the purchase.
Thank you for your reports and patience while we investigate this issue. <:stickerLove:669711679340150828>
🕯️ Known Issue 🕯️
Hi, Skykids! <:SkyWave:732489812707115089>
We are aware of the Red Shard issue and our team is actively looking into this. <:stickerLove:669711679340150828>
Thank you for your kindness, patience, and awesome bug reports! They helped so much! <:stickerHug:669710807486955551>
<:SkyTada:647107200946405376> [Update May 1] This issue has been resolved.
🕯️ Known Issues Patch 33.0 🕯️
We are aware of the following bugs and issues:
🔹 [Carnival] During quests 1 and 4, some players may encounter an issue where the hint text shows the wrong number of props required to complete the quest. However, the progress circle on the side of the screen is accurate. 🔹 [Presence] When viewing other players in Presence mode, the icon for their previously used emote may appear when the player shouts. 🔹 The correct friend name may not be displayed when gifting Light to multiple friends through the constellation. This is a text bug only, the selected friend will receive the Light. 🔹 [Nature] The Charming Creature Pack UI icons have been fixed to show the correct dress and fin items. However, this change included an old name for the pack (“Beach Creature Pack”). This is a text issue only.
We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.
[Update April 14]
🔹 [PC, iOS] Some users were unable to enter the game after the 33.0 update. This issue should now be resolved. If you are still encountering the erroneous “Tap to Update” message on Steam, please try refreshing/relogging on Steam and making sure the game is updated.
🕯️ Known Issue Update
[March 15, 2026] 🔹 We have noticed an issue where players are unable to properly receive Ascended Candles after completing the Eye of Eden, and where the number of permanent Winged Light may appear abnormal.
Thank you for your patience while the team investigates this issue.
🕯️ Known Issue Update
🔹 Some players have reported that the text and Favorites star in the friend constellation UI is displaying incorrectly 🔹 The avatar’s arm remains posed when in handhold while holding an umbrella 🔹 Handshake level 2 displays the incorrect version of the emote
Thank you for your patience as we investigate these issues.
🕯️ Known Issue Update
🔹[Nintendo Switch 2] Keyboard closes when attempting to chat in undocked mode 🔹[Spirit Friendship] Spirits don’t have their usual appearance when following players on an adventure 🔹[Lightmending] Certain players are reporting that they get stuck when starting a new Lightmending challenge and viewing the device shelf. If you encounter this issue, please try using the “Skip all Skippable Cutscenes” toggle as a temporary workaround. 🔹Some players have reported periodic audio distortions while playing
Thank you for your reports, and your patience as we investigate these issues.
<:pHelloKrill:647349070775451660> Known Issues 32.5
We are aware of the following bugs and issues:
🔹[Days of Bloom] Players may experience visual bugs with the watering bucket. This should not affect its functionality. 🔹[Days of Bloom] Days of Bloom text from the Rose appears during certain Season of The Little Prince quests 🔹[Interview Stage] Interviewers on stage may appear as bald moths to players after exiting an interview 🔹[Experimental Portrait Mode] Players may experience overlapping UI 🔹[Spell Categorization] Buttons to forge dye may appear greyed out 🔹[Shared Creations] Crystals and boundary lines for Shared Spaces may not be visible in some areas 🔹[Shared Creations] Players may experience a crash when rapidly switching between creations or when deleting a creation 🔹Players may receive a server error message when tapping on certain spell nodes in the Assembly and Performance Guides’ Spirit Trees 🔹Cannot scroll through the Spirit Constellation menu when the Friend Constellation is set to List View 🔹The List View of the Friend Constellation may not immediately reflect changes when editing friends’ names
We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.
🕯️Known Issue Update
🔹A fix has been released for the meditation quest issue. 🌤️
It may take a little time for the update to fully reflect while things refresh behind the scenes.
NOTE: If needed, deleting your old feed can help speed things up.
Thank you for your patience, as always. 🙏
By the way, a workaround you can do is to cancel your previous meditation, then you can add another one.
🕯️ Known Issues - Update 34.5 🕯️
[August 27] [Vietnam, RESOLVED] 🔹 We have successfully identified and resolved the issue that was blocking players from redeeming their in-app purchases after completing transactions on the iOS version of the Sky Vietnam app. If you purchased an item but have not yet received it, please follow these steps:
[August 28] [Daily Quests, RESOLVED] 🔹 The issue preventing players from claiming Daily Quests earlier today has been resolved, and players are able to claim Daily Quests as normal.