During the trial it was revealed that McDonald’s knew that heating their coffee to this temperature would be dangerous, but they did it anyways because it would save them money. When you serve coffee that is too hot to drink, it will take much longer for a person to drink their coffee, which means that McDonald’s will not have to give out as many free refills of coffee. This policy by the fast food chain is the reason the jury awarded $2.7 million dollars in punitive damages in the McDonald’s hot coffee case. Punitive damages are meant to punish the defendant for their inappropriate business practice.
Except for the YEARS of McD’s own managers complaining about the excessive temp and requesting to reduce it.
It caused third degree burns. I’ve spilt half a pot of fresh food-service coffee on my arm and had both first and second-degree burns, but not third. You know, because food-service coffee makers all heat to the same temp, except for McD’s, which has their’s set much higher. (Go research why McD’s milkshake machines are always down, despite being the same machines everyone else uses).
Having worked in many restaurants and some fast-food joints, they’re all the same, and don’t seem to have the supposed problem you claim.