Air Canada must pay after chatbot lies to grieving passenger
www.theregister.com
Airline tried arguing virtual assistant was solely responsible for its own actions

Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

  • NocturnalEngineer@lemmy.worldEnglish
    27·
    10 months ago

    If it was a human agent, surely they would still liable?

    They’re an agent of the company. They’re acting on behalf of the company, in accordance to their policy and procedures. It then becomes a training issue if they were providing incorrect information?

    • tiramichu@lemm.eeEnglish
      32·
      10 months ago

      Yes, if it was a human agent they would certainly be liable for the mistake, and the law very much already recognises that.

      That’s my whole point here; the company should be equally liable for the behaviour of an AI agent as they are for the behaviour of a human agent when it gives plausible but wrong information.