I wouldn’t sit over their shoulder watching them work all the time. I have my own shit to do and don’t have time to babysit everyone but they sit near enough to me that I could overhear what was going on or see them fucking around on their phone or whatever and jump in as needed instead of waiting for them to ask for help.

I am more than happy to any questions they have as it is. The problem is that they don’t do that. They think they can wait until the next time we talk to ask and by then they have forgotten whatever it was.