If you were working tech support of course you’re going to interact with more “tech illiterate” people. That doesn’t mean the “most people” are tech illiterate, you were just dealing with a high volume of them, giving that impression.
Oh yes, please tell me more about my personal experience, random stranger.
Obviously, I’m going to come across more tech illiterate people on the phone, but to the extent that I did for the dumbest reasons would be enough for me to conclude that yes, most people have no clue what they’re talking about or what they’re doing. Literally way less knowledge than they should.
If you were working tech support of course you’re going to interact with more “tech illiterate” people. That doesn’t mean the “most people” are tech illiterate, you were just dealing with a high volume of them, giving that impression.
Oh yes, please tell me more about my personal experience, random stranger. Obviously, I’m going to come across more tech illiterate people on the phone, but to the extent that I did for the dumbest reasons would be enough for me to conclude that yes, most people have no clue what they’re talking about or what they’re doing. Literally way less knowledge than they should.
It’s really bad though. Have you ever seen this study?
https://www.wyliecomm.com/2022/03/technology-literacy-skills/