Air Canada must pay after chatbot lies to grieving passenger
www.theregister.com
Airline tried arguing virtual assistant was solely responsible for its own actions

Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

  • @TheFriar@lemm.eeEnglish
    18•5 months ago

    So not only are they making the user experience way, way worse, they are trying to cut all costs and shovel them off onto us. I don’t remember where I read it, probably here a couple weeks ago, but I read and article stating how companies use the internet backwards. Instead of the internet being a tool for its customers, companies use it as a tool to protect themselves from the customers. We are filtered through purposefully aggravating automated call systems, or put through Chatbots as a measure to simplify us.

    Is anyone down for a fucking Revolution against this insanely backwards concept of modern life? I am.

      • @TheFriar@lemm.eeEnglish
        2•5 months ago

        I’ve been trying tofind it since your comment and I just can’t place where I came across it! It was an opinion piece on some low rent looking leftist blog, so it’s hard to search for. I will keep looking though, because I’d like to find it again and I’ll share it when I do.