I realised you were and whilst I do agree with what you are saying they have been so consistently bad for us in the last three years of living where I do that I refuse to believe it is just one bad or lazy person.
Ive had plenty of interactions with many different people both at my door, via email and at the sorting office and they have all been anywhere from not caring to unhelpful all the way to down right rude to both me and my my partner.
So whilst I had your attitude to begin with them they have worn me down to the point where I point blank dislike them. I go out of my way to make sure I dont order anything that uses them as a carrier any more because I want things delivered to my door and not have to walk 5km to pick it up within a two hour window.
Maybe it is an issue with processes or management or something further up the line but that doesnt excuse the way I’ve been treated and spoken to by multiple different employees of theirs.
I’ve done plenty of shitty public facing jobs and so I dont want to immediately make anyone’s day worse for something that they can’t help but they are all a part of the whole and a lot of their attitudes (at least local to me) fucking suck so I am done giving them the benefit of the doubt.
Sorry I can’t offer any insight into why your issue is happening, maybe they are generally better in your area but for me I couldn’t find a reasonable reason as to why they were so consistenly terrible here. I’m not angry anymore and have accepted it but I still think they are a bunch of useless cunts, at least around here.
Sorry for filling your thread with what you were trying to avoid. My bad. I hope you get your parcel before Christmas :)
Tried audiobooks?