First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

Fontasia@feddit.nl · 6 months ago

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

Th4tGuyII@fedia.io · 6 months ago

Now this is a boring dystopia – make a halfarsed attempt to “help” mentally exhausted call workers rather than giving them the power to punish abusive customers or to actually fix whatever corporate-level fuckery made them that way in the first place.

fine_sandy_bottom@discuss.tchncs.de · 6 months ago

It’s so absurd it doesn’t sound credible?

Like any idiot manager can understand that being shown a photo of your wife and kids after being shouted at by a customer for the nth time today isn’t really going to help.

It’s also incredibly insulting for call centre staff. Imagine encountering real problems with bank policy et cetera and having a computer try to placate you with a nice soothing picture.

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

AI can't fix what automation already broke