Outlook, Teams, Copilot, SharePoint: down 5+ hours today.
Microsoft’s SLA allows 44 minutes of downtime per month.
Today blew past that before lunch was over.
That means a credit:
-
25% if you were down more than 44 minutes
-
50% if you were down more than about 7 hours
Microsoft won’t apply it automatically. You have to ask.
How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.
Do this today: note when it went down, when it came back, and how many users were affected.
Every credit nobody claims tells Microsoft outages are free.
Claim it. Share this with your IT team.
Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/
PS: Make it hurt.
Reddit requires a sign in, is there another way to access this post?
Edit: works on redlib for the time being
Continuing to use Microsoft for IT services is now a MASSIVE risk for every Business in the WORLD
FYI peronal and household consumer plans arent covered by this SLA
Correct me if i am wrong cause id love to make a claim
Yeah this is only for commercial licences.
Also I just realised that people/companies who are self hosting their email would be safe from this. Another win for self hosting.
Don’t most email providers block new inbound email domains by default?
I’ve never really had a problem. The first 30days can be tricky if you are just hitting gmail or ms domains. Best option is to register a domain, wait 3 months then start using it. Or use then newly registered domain in one of the big providers and move it later
Yeah I’m sure most home labs are running at 99.9 😂
Microsoft isn’t running at 99.9 either though
Github finally got back to one 9 of uptime.
You’re right, I’m at 100.0 🤷🏻♀️
(And yes, individual services do have downtime, but barely a couple minutes during the night, unless I’m tinkering)
For home use you don’t need 99.9.
And companies can afford 3-2-1 backups and whatnot.🤦 As posted in the other circle jerk, you only get an sla with enterprise.
Jesus Christ you home lab zealots are off your rockers scenes.
Shit, my company should be getting a massive fucking payout then.
Payout? from MS?
I think you mean service credits so your bill next month is 3% lower. :P
I hope it stays down a few more days so most companies start moving off their platform
You won’t get fired for choosing Microsoft. But if you go somewhere else, everything will totally be your fault.
That is why when you leave a job you prepare 3 envelopes.
?
Companies can’t ditch Office because they can’t ditch Excel.
If a company has built business logic around needing just excel they have done something wrong. Excel might have been the best choice in the 90s but now there are so many better options
Companies can’t ditch Office because they can’t ditch Excel.
Really? What about all the governments switching to LibreOffice?
Denmark’s Ministry of Digital Affairs is embarking on a significant transition from Microsoft Office to the open-source suite LibreOffice, marking a pivotal step toward enhancing the nation’s digital sovereignty. This move reflects a broader European trend where governments are reevaluating their reliance on proprietary software to gain greater control over their digital infrastructures.
[…]
The migration is planned in phases, with half of the Ministry’s staff transitioning between June and August, and the remainder by November 2025. This phased approach aims to ensure a smooth transition, allowing time to address any technical challenges that may arise.
[…]
…the German state of Schleswig-Holstein announced plans in April 2024 to migrate 30,000 PCs from Microsoft Windows and Office to Linux and LibreOffice. This decision was motivated by the desire to achieve digital sovereignty and reduce dependence on proprietary software vendors. Similarly, the French city of Toulouse migrated 90% of its desktops to LibreOffice between 2011 and 2014, resulting in significant cost savings and increased control over its IT infrastructure.
Yes, I’m sure there are a ton of technology managers in here this AM just riled up to email ms that don’t know how procurement works.
