I have a lemon of a MYSA in-floor heat thermometer. My electrician installed, all wiring looks good, cannot get to the pairing mode (down arrow). Have spent days working with customer service (one suggestion a day emails - glacier speed).

Can I just purchase a new MYSA and keep the wiring, but plug in the new faceplate? Is this OK?

  • PinkTiara24@alien.topOPBEnglish
    1·
    1 year ago

    Thanks. I’ve been in contact with MYSA. I send an email with detailed questions/info. I receive a simple response, i.e. Press the up and down arrows. I respond that I’ve already done that, as well as every other troubleshooting recommendation. Two days later I hear back from MYSA with something like “have you tried turning the circuit breaker on and off”

    I mean, it’s been nearly a week of communication and all I’ve received is brief emails telling me to try something that I’ve already told them I’ve tried.

    My time is money, I’m just going to eat the cost and replace the plate. Thanks for your response re: keeping the wiring and replacing the plate. I appreciate it.