Appreciate any insight anyone can offer as this is driving me absolutely insane. My home setup consists of:
- 7x C by GE Cync bulbs connected to the C-Reach Hub. For HomeKit these are added directly to the Home App and for Google Home they are through “Works with Google” by linking to the Cync App.
- Various Nest Devices all added directly to Google Home app and to HomeKit via Starling Home Hub
- 2x Kasa Light Dimmers added through “works with Google” by linking to Kasa app and to HomeKit through Hoobs.
About a month ago, after adding the 7th C by GE bulb, all of my devices essentially became unusable via Google Assistant voice commands with repeated, “Sorry it looks like [device name] isn’t available right now” prompts. They are all 100% useable without any errors in the HomeKit app and they respond about 90% of the time via the Google Home app. I have done the following troubleshooting steps and the GE bulbs still have extremely intermittent usability with voice commands - which is what my wife relies on 90% of the time.
- Manually reset all GE bulbs to factory settings and relinked via Cync app
- Nuclear option by actually deleting my entire “Home” on Google Home and the HomeKit app and started fresh (was thinking there might be some phantom data out there causing issuse).
- “Hey Google, sync my devices” - constantly to ensure they’re alive
Nothing has seemed to help. Any ideas as to what may be the cause here? I am awfully close to just throwing the GE line of bulbs away and starting fresh with Hue. I realize that Hue is a better product line but I would also hate to be wasteful just to throw what were perfectly useable (1 month ago) GE lights away.
Hi there. We’re sorry to hear the issues you’ve been having with Cync and Google Voice Commands. We have a team that specializes in Cync that is equipped to troubleshoot issues like this. They can walk through your specific setup and offer some insight and potential fixes. With that said, when you have a few minutes to spare, please connect with our team directly at 1-844-302-2943. We will do everything we can to get you back up and running.
Please note, Cync Support will be closed November 23rd and 24th in observance of the holiday.
C by GE as a line is trash and I’m wondering if they rebranded to get away from the stink of their own name.
Search around but they’re notoriously buggy.
Sorry you got 7 devices deep with them before you realized, but I’d seek alternatives.
Hue is spendy but it’s nice and rock solid.
Can you control them in the Google Home app?