I’m sorry that you’re getting less than sympathetic replies here. I don’t know what the original was since you’ve edited the post and I don’t have anything constructive to add as I assume you’re in the US, but in the EU/UK goods have to last “a reasonable amount of time” regardless of the warranty term.
Some cheap plastic tat might reasonably be expected to last a few months, a washing machine maybe 10 years provided it’s not misused. The further out you get from the warranty period, the more the onus is on the customer to prove it’s a manufacturing defect, and the less you can expect in monetary compensation.
For a high value item like a computer, TV, or the Steam Deck no reasonable person would consider it a good run, shrug their shoulders, and rush out to buy a new one when it unceremoniously died 4 months outside of the warranty period. If that happened to me in the UK I’d be throwing the consumer rights book at them.
Sorry, I know none of that helps if you’re not in the EU/UK, but contrary to what other are saying I don’t think you’re being unreasonable in complaining at all.
Personally I think most of these sorts of things should have a 3 year warranty - but very few offer that. If you can’t handle the 1 year you need to plan on the reality in the US IMHO. This isn’t a Valve thing, its a USA thing. So ranting against Valve feels a little disengenuous. AFAIK there’s no competitior that’s better. Sony, Microsoft and Nintendo would say the same thing.
So - in the future buy with a card that extends the warranty by a year or buy an extended offering from the company or square or whatever, if you can’t self insure the 200 repair or 600 ish replacement costs.
I’m sorry that you’re getting less than sympathetic replies here. I don’t know what the original was since you’ve edited the post and I don’t have anything constructive to add as I assume you’re in the US, but in the EU/UK goods have to last “a reasonable amount of time” regardless of the warranty term.
Some cheap plastic tat might reasonably be expected to last a few months, a washing machine maybe 10 years provided it’s not misused. The further out you get from the warranty period, the more the onus is on the customer to prove it’s a manufacturing defect, and the less you can expect in monetary compensation.
For a high value item like a computer, TV, or the Steam Deck no reasonable person would consider it a good run, shrug their shoulders, and rush out to buy a new one when it unceremoniously died 4 months outside of the warranty period. If that happened to me in the UK I’d be throwing the consumer rights book at them.
Sorry, I know none of that helps if you’re not in the EU/UK, but contrary to what other are saying I don’t think you’re being unreasonable in complaining at all.
Personally I think most of these sorts of things should have a 3 year warranty - but very few offer that. If you can’t handle the 1 year you need to plan on the reality in the US IMHO. This isn’t a Valve thing, its a USA thing. So ranting against Valve feels a little disengenuous. AFAIK there’s no competitior that’s better. Sony, Microsoft and Nintendo would say the same thing.
So - in the future buy with a card that extends the warranty by a year or buy an extended offering from the company or square or whatever, if you can’t self insure the 200 repair or 600 ish replacement costs.