Yeah, I’ve had to do volume licensing before and this whole support spiel is bs. Big companies hire support firms like Tata Consulting Services or smaller firms for end user support. Medium businesses sometimes do that or have in house IT handle it. I’ve never heard of anyone ever getting paid support from Microsoft. Don’t even know how one would go about hiring it.
Ironically it’s the same as normal customers. You call the support phone number with your credit card ready and just pay a one-time fee for the issue you’re calling about, no matter how long it takes to resolve. It’s not terribly expensive for an organization, but definitely not something an end user would want to shell out
FWIW, buying a Windows license doesn’t allow actually get you any kind of support - you still gotta pay for that. The license is just the shakedown.
Source: a guy that deals with this bullshit once a year at renewal time
Yeah, I’ve had to do volume licensing before and this whole support spiel is bs. Big companies hire support firms like Tata Consulting Services or smaller firms for end user support. Medium businesses sometimes do that or have in house IT handle it. I’ve never heard of anyone ever getting paid support from Microsoft. Don’t even know how one would go about hiring it.
Ironically it’s the same as normal customers. You call the support phone number with your credit card ready and just pay a one-time fee for the issue you’re calling about, no matter how long it takes to resolve. It’s not terribly expensive for an organization, but definitely not something an end user would want to shell out