@nanoUFO@sh.itjust.worksM to Games@sh.itjust.worksEnglish • 2 months agoSTEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2twitter.commessage-square54fedilinkarrow-up1520arrow-down14file-text
arrow-up1516arrow-down1external-linkSTEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2twitter.com@nanoUFO@sh.itjust.worksM to Games@sh.itjust.worksEnglish • 2 months agomessage-square54fedilinkfile-text
minus-square@adam_y@lemmy.worldlinkfedilinkEnglish44•2 months agoI got a refund four hours in when I explained that I had spent two of those in a queue waiting to play. I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.
minus-square@scutiger@lemmy.worldlinkfedilinkEnglish49•2 months agoThe two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.
minus-square@InFerNo@lemmy.mllinkfedilinkEnglish4•2 months agoI have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
minus-squareNo_linkfedilinkEnglish6•2 months agoLike the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
minus-square@InFerNo@lemmy.mllinkfedilinkEnglish3•2 months agoIt wasn’t the automated process unfortunately
I got a refund four hours in when I explained that I had spent two of those in a queue waiting to play.
I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.
The two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.
I have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
Like the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
It wasn’t the automated process unfortunately